Frequently
Asked Questions

If you had an existing MGMM account with play at TI then your number will remain the same, but you will need to be issued a new TI Players Club card.

For every $1.50 played on reels and $4.50 played on video poker and $15.00 in select video poker machines you will earn one point. One point is still worth 1 penny of POINTPlay. FREEPLAY® is now called FREE SLOT PLAY at Treasure Island.

FREE SLOT PLAY rewards players with free slot play on their TI Players Club card for use in participating slot machines.

Yes. FREE SLOT PLAY redeemed from POINTPlay expires 18 months from the date it was issued. FREE SLOT PLAY offered in conjunction with a special promotion may expire depending on the offer. Please see valid dates listed on any promotional offers you receive so you won’t miss out on any FREE SLOT PLAY.

POINTPlay gives you more of what you like best, FREE SLOT PLAY for your slot play (1,000 points = $10 in FREE SLOT PLAY). Redeem slot points from your favorite games when and where you want without waiting in line.

Yes. If you have already established a PIN, your number will remain the same. If you have not established a PIN, visit the TI Players Club where a representative will help you to select a secure, four-digit Personal Identification Number or "PIN" for your TI Players Club account. A representative will also show you how to manage your account at the game using the game's keypad and TI Players Club menu options. To preserve the security of your TI Players Club account, never share your PIN with others.

Visit the TI Players Club where a representative will help you select a new PIN. Your new PIN will have no effect on existing POINTPlay or FREE SLOT PLAY balances.

You earn points based on your slot play and comps based on both your slot and table games play.

No. You do not earn points for table games play; however, you are eligible to earn comps based on table games play.

Yes. A minimum average bet of $15 is required to be rated for table games play.

Two players with the same address may link individual TI Players Club accounts to share their point and comp balances. Both players must visit the TI Players Club and show picture ID to link accounts. The TI Players Club maintains separate account numbers and account histories for every member.

Either linked player may visit the TI Players Club to request that his or her account be unlinked.

Call 800.944.3777 to obtain your TI Players Club account number. For security reasons, we are unable to email your account number to you.

Visit the TI Players Club during your next visit to Treasure Island to receive your TI Players Club card. We cannot mail your card to you or leave it at the Front Desk.

You are able to update your address and phone number online through your tiplayersclub.com account or by calling TI Casino Marketing at 800.944.3777.

You are able to update your communication preferences online through your tiplayersclub.com account or by calling TI Casino Marketing at 800.944.3777.

You may check your point balance by activating your players club account online. For assistance call TI Casino Marketing at 800.944.3777.

Call TI Casino Marketing at 800.944.3777 and a representative can put you in contact with your host.

The easiest way to view and promotions or events you currently qualify for is by checking your account on tiplayersclub.com. You may also call Casino Marketing at 800.944.3777 to inquire about your available offers.

Visit the TI Players Club or speak with your host at the end of your stay to find out if you are eligible for a casino rate. You may also call TI Casino Marketing at 800.944.3777 to determine if your past play has qualified you for a casino rate for an upcoming reservation.

Call Show Reservations at 702.894.7722 or go to www.treasureisland.com to obtain information about tickets and show times.

When creating your account or logging into your account, please do not log in using the zeros before your account number. Your Players Card number begins with 1 through 9. Once you log in using the card number, click the 'Annual Statements" tab, then click the drop down and the years available will appear. If you are still unable to access your Win/Loss Statements, contact TI Casino Marketing at 800.944.3777.

There is no set expiration period for Treasure Chest points. Points will only expire after 18 consecutive months with no gaming activity.

Treasure Chest points are redeemable for thousands of products ranging from electronics to kitchenware from all of your favorite brands. Your points can also be redeemed for FREE SLOT PLAY.

Every 20,000 in Treasure Chest points is good for $50 in FREE SLOT PLAY. Points redeemed for FREE SLOT PLAY must be redeemed in $50 increments

Yes, you can browse the catalog online from the convenience of your home or at a kiosk located adjacent to the Players Club desk. Although you can browse online anywhere, you still must redeem your selections by visiting the TI Players Club.

Bring your list of items that you'd like to redeem along with the product item numbers to expedite your redemption. You can generate a list of items using the kiosk adjacent to the club booth. You will need your TI Players Club card and valid photo identification in order to redeem your Treasure Chest points.

If you are a linked account, the balance you is the TOTAL combined balance of the two linked accounts. Either account can redeem from the combined balance as long as they have a valid photo ID.

Yes, Treasure Chest point balances are combined among linked accounts. Either account can redeem from the combined balance as long as they have a valid photo ID.

No, orders must be placed in-person at the TI Players Club. However, you can browse the catalog from home in order to plan your redemptions.

No, unless accounts are linked, guests can not combine points.

Shipping is included with in the contiguous United States. Items shipped to Alaska and Hawaii will incur a 5,000 point per item charge for shipping.

We are only able to ship to the United States at this time. Guests that live outside this area may still redeem their Treasure Chest points for FREE SLOT PLAY.

No, the address must be a physical street address.

Please call 866.599.4066 Mon – Fri 9am – 530pm EST for questions about the progress of their order. Questions on point balances, FSP, or other general program details can be answered by TI Players Club or Casino Marketing at 800.944.3777.